HomeGuideReasons for Video Loss On Security Cameras and How to Fix It

Reasons for Video Loss On Security Cameras and How to Fix It

When setting up the CCTV or surveillance cameras, the primary reason is to be on the lookout for other things. Whether you install it internally on a commercial property or externally on a residential property, it can protect your house from intruders to prevent any sort of robbery. Hence, it can be a major issue if these cameras stop working. When CCTV malfunctions, it can lead to video loss on a security camera that can negatively affect the security of your house. If you are also facing this issue, we have made this article to explain why it may have occurred and tips on fixing the issues quickly and getting your security camera running.

What Is Video Loss On Security Camera?

Video loss on security cameras happens due to many different reasons. Sometimes, the security camera may lose the video feed on multiple cameras; the camera may lose the connection, get no video, or go black. Sometimes, the camera video may flicker a lot and show a lined monitor or screen. In many cases, the DVR does not capture the picture or signal from the CCTV.

What Are Potential Reasons For Video Loss On Security Cameras?

Generally, the issue of video signal loss on the CCTVs, or NVR/DVR systems may occur due to several reasons, such as:

  • Failed power supply.
  • Wiring faults.
  • Network connection instability.
  • Camera software error.
  • IP address conflicts.
  • Hardware failures.

Let us understand more clearly the reasons that cause video loss in security cameras:

  • Insufficient Power Supply

The first thing to check is whether the problem is with single or several cameras. If it is a single camera, then the chances are that the power supply to that specific camera has failed or there is not sufficient power.

In this case, you must replace the power adapter for that specific camera. However, if the security system goes through video loss on each camera simultaneously, the issue may be with the power supply box that powers the cameras. In this, you must check every connection and ensure that every cable and connection is tight. You may also have to replace the power supply box.

  • Unstable Network Connection

If the security system runs on the IP-based process, then the unstable connection may be the reason that causes video loss in security cameras. The majority of IP-based CCTVs operate on a wired Ethernet connection.

Bad connection between the network and camera also causes video loss security cameras. To resolve the issue, you will have to check whether the Ethernet cable is properly connected to the camera and the network.

  • Wiring Issues

If the CCTVs are hardwired, then the faulty or loose wiring can also lead to video loss on the security camera. To fix CCTV camera video loss, check whether the wiring cable is connected appropriately. In case of any damages, you will have to change the wiring.

  • Hardware Issues

Camera failures are among the most common reason for the video loss. If the camera is not operating appropriately, it can lead to video loss. To fix the issue, you will have to purchase a new camera. 

Another hardware issue that leads to video loss is a failure in the monitor. If the monitor is not appropriately working, this issue can also lead to video loss. In this case, you should change the monitor.

  • IP Address Conflicts

If the security cameras work on the same IP address as another device on the network, it can lead to video loss on security cameras. To resolve the issue, you will have to change the IP address of the CCTV.

There are also some common reasons for video loss in security cameras. If your camera is not saving videos, you should look for the issues first.

How To Fix Video Loss Issues On Security Cameras?

Now that we know what causes video loss in security cameras let us look at ways of fixing it:

Fixing Power Supply Issues

If the security cameras are not receiving sufficient power, it can lead to Swann Security camera’s video loss, so to fix it, follow the steps given below:

  1. Inspect the power supply and ensure it is appropriately connected to the camera.
  2. Check whether the power supply is connected to the CCTV system.
  3. If your security cameras have batteries, check them and change them if needed.
  4. If you have an outdoor security camera, check the solar panel, and ensure that it is tightly connected to the security camera.

Fix Network Connection Issues

If the security camera does not have a stable connection, it can lead to video loss on security cameras. Follow the steps given below to fix the issue:

  1. Check the camera and ensure the connection is robust.
  2. If you have the IP cameras, check the network and the configuration.
  3. If you have a wireless camera, check the batteries and ensure they are fully charged.
  4. Check the solar panel and connection if you have a residential camera outdoors.

Fixing IP Address Conflicts

If the CCTV camera uses the same IP address as another device within the network, it can cause video loss on the security camera; the following steps will help you to fix the issue:

  1. Change the IP address of the camera.
  2. For the IP cameras, check the network and its configuration.
  3. For the wireless security cameras, check the solar panel and its connection.

Fixing Software Issues

If the CCTV’s software issue can cause video loss, to fix CCTV camera video loss, follow the steps given below:

  1. Update the software of the camera.
  2. If you have IP cameras, check the network and its configuration.
  3. For the wireless security cameras, check their batteries and their charging.
  4. For the solar cameras, you must check their connection and solar panel.


Ensure that you have installed reliable security cameras to avoid video loss on security cameras. Before purchasing one, you must do your research on the internet by reading online reviews. You should also ensure that an expert executes the installation. One of the primary causes of video loss is poor installation or loose connection. With these tips, you can easily identify the issue and fix by yourself.


Why does my video camera says “video loss”?

Generally, the issue may be on the security cameras or the NVR/DVR system. The reason may be wiring issues, insufficient power supply, inefficient camera software, and IP address issues.

Can I recover the security camera footage?

There are some ways from which you can recover the lost camera footage, such as:

  • Run EaseUS Data Recovery Wizard.
  • Choose the area and click on scan.
  • Recover the lost video footage.

Does the security camera delete footage automatically?

Generally, the security camera footage lasts for three to twelve months, based on the different camera types. The old footage is deleted automatically to make storage for new recordings. 


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